Common Challenges
HSR check-in is often time-consuming and involves long queues. The lack of clear guidance and self-service options also leads to confusion and delays.
Innovative Solutions
Implement mobile check-in to enable passengers to check in remotely and skip long queues. Provide clear signage, multilingual support, and self-service kiosks to streamline the check-in process.
Streamlining Passenger Flow
Consider launching a dedicated “fast track” line for priority passengers. Optimize staffing levels during peak hours to expedite check-in and reduce wait times. Introduce a system for automated baggage drop-off to minimize congestion and enhance efficiency.
